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Thread: Uninstall Slim Cleaner

  1. #1
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    Uninstall Slim Cleaner

    I need to uninstall Slim Cleaner from a laptop. The process starts, then I get the following error message.
    "Problem with windows installer package. A program required for this install to complete could not be run. Contact your...".

    The program is running fine. Thanks for your help.

  2. #2
    Administrator Ryan's Avatar
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    Hmm... It could be that the uninstaller was deleted by another program. But it's hard to say without taking a look at your computer. Would you be willing to allow one of our support specialists to remote connect to your computer to troubleshoot the uninstall issue?
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  3. #3
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    Quote Originally Posted by Ryan View Post
    Hmm... It could be that the uninstaller was deleted by another program. But it's hard to say without taking a look at your computer. Would you be willing to allow one of our support specialists to remote connect to your computer to troubleshoot the uninstall issue?
    Perhaps, but first can you tell me where the uninstaller should be and I can take a look.

  4. #4
    Administrator Ryan's Avatar
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    Here's the uninstall string for SlimCleaner. If you enter this into a command prompt, it should uninstall the program.

    MsiExec.exe /X{6B8D6199-EE44-4FD7-813A-6D8C62C9B384}

    Let me know how this works for you.
    Thanks for using the forums! Your feedback helps us to improve our software every day.

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  5. #5
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    Quote Originally Posted by Ryan View Post
    Here's the uninstall string for SlimCleaner. If you enter this into a command prompt, it should uninstall the program.

    MsiExec.exe /X{6B8D6199-EE44-4FD7-813A-6D8C62C9B384}

    Let me know how this works for you.
    Ryan: I ran the string. Dialog box popped up asking if I wanted to uninstall the program, clicked on yes, then got the following...

    This installation package could not be opened. Verify that the package exists and that you can access it, or contact application vendor that this is a valid windows installer package.


    Seems strange. I installed the program and it is running fine. Any more suggestions?

  6. #6
    Administrator Ryan's Avatar
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    Sorry for the delayed response. Please try to re-install the program using the latest version on our website - this should repair the uninstaller.. After that installation has finished, try uninstalling it from Control Panel.
    Thanks for using the forums! Your feedback helps us to improve our software every day.

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