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Thread: FixCleaner:

  1. #1
    Junior Member
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    FixCleaner:

    I had a problem with ERROR 646 and after searching the web couldn't find the answer to my problem. I then found FixCleaner, and after reading the advertisment, about all the things it would do, I downloaded and paid for it. I then tried for two days to remove the error that had been keeping me from downloading the Win7 updates I needed. I then sent 2 emails for a refund, and to this time and day, I haven't heard a word. So here I am regestering, and still trying to find someone that will send my $34.95 back to me. Does any one have an idea how I may do this?

  2. #2
    Administrator Ryan's Avatar
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    Jul 2010
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    Hey there Big Jack. I apologize for any inconvenience this experience has caused you. Which e-mail address did you send the refund request to? We are usually very good about staying on top of these things so I find it surprising that you have not received a response already. Your paid subscription to FixCleaner includes premium support from our technical experts. If you'd like, a professional support specialist will log on to your computer remotely and manually fix any error that FixCleaner cannot fix directly. It's included with your license. Please give us a second chance to make things right.
    Thanks for using the forums! Your feedback helps us to improve our software every day.

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  3. #3
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    Quote Originally Posted by Ryan View Post
    Hey there Big Jack. I apologize for any inconvenience this experience has caused you. Which e-mail address did you send the refund request to? We are usually very good about staying on top of these things so I find it surprising that you have not received a response already. Your paid subscription to FixCleaner includes premium support from our technical experts. If you'd like, a professional support specialist will log on to your computer remotely and manually fix any error that FixCleaner cannot fix directly. It's included with your license. Please give us a second chance to make things right.
    You ask "which email address was used." Why didn't you include the proper address? That would be the proper help to your customer.

    I was thinking about buying, but after seeing this i wonder>

    Ernie

  4. #4
    Administrator Ryan's Avatar
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    Quote Originally Posted by britep View Post
    You ask "which email address was used." Why didn't you include the proper address? That would be the proper help to your customer.

    I was thinking about buying, but after seeing this i wonder>

    Ernie
    It was an investigative question britep. I asked it because we do not process refunds through an e-mail system. It is likely that Big Jack sent an e-mail to an automated address which is not monitored. Refunds are typically processed by our live support team here.
    Thanks for using the forums! Your feedback helps us to improve our software every day.

    New to SlimWare? Check out our Facebook page for the all of the latest news and goings on here at SlimWare Utilities, inc.

    We are user-friendly software. Check out all of our products here.

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